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Frequently Asked Questions

Straight answers, drawn from how the tool and the business actually work.

How accurate is the online quote?

It's a genuine, itemised calculation from our live catalogue and current labour rates — not a rough estimate. The same sizing, matching and pricing engine drives both the customer quote tool and our internal staff pricing console, so the number you see is exactly what we'd quote in person. A free survey confirms it before installation, in case something about your property changes the job.

How do you size the air conditioning system for my room?

We start from a design load of 120 W/m² for homes, 160 W/m² for commercial space, or 200 W/m² for industrial space, then adjust it for your building's insulation (based on its age), how much sun the room gets, how many people typically use it, and your ceiling height. See our full sizing guide for the exact method.

What's the difference between single-split and multi-split systems?

Single-split gives every room its own outdoor condenser — more flexibility on tier per room, and one room's issue never affects another. Multi-split shares one outdoor unit across several rooms — tidier outside, and typically better value for 3 or more rooms. Our quote tool can size and price both from the same answers so you can compare.

Do I have to pay VAT on my installation?

Domestic properties having a full installation (not supply-only) qualify for 0% VAT under the UK's Energy Saving Materials scheme. Commercial and industrial installations, and all supply-only orders, are charged the standard 20% rate.

What is supply-only, and who can install it?

Supply-only means we ship the equipment to you, and your own F-Gas certified installer fits it. UK law requires that only a certified engineer handles the refrigerant in an air conditioning system, so we ask for your installer's details — including their F-Gas certification number — before dispatch.

What areas do you cover?

We install directly across the North West, North East and Midlands, with the North West (based in Poulton-le-Fylde, Lancashire) as our home region and fastest response times. Nationwide orders are supply-only.

What brand of air conditioning do you install?

We install exclusively Mitsubishi Heavy Industries systems, across four performance tiers from Standard through to our flagship Diamond range — see our MHI brand page for the full breakdown.

What's a diversity factor, and why does it reduce my price?

Not every room hits peak cooling demand at the exact same moment, so a shared outdoor unit serving several rooms can be sized at 80% of the combined total duty without leaving any room underpowered. This only applies to multi-split systems — single-split rooms each have their own dedicated outdoor unit and are always sized individually.

Expert Installation Across the North West & UK

Local experts

Domestic installations across Blackpool & Fylde Coast, Preston, Leyland and surrounding Lancashire areas.

Regional hubs

Serving major North West cities including Manchester & Liverpool with dedicated rapid-response teams.

UK-wide reach

Full national coverage for commercial HVAC projects, VRF systems, and large-scale architectural cooling.

Based in Poulton-le-Fylde, Serving the Nation