Terms of Service

Quotes and pricing

• Our online quote tool gives you an instant, itemised estimate based on the room and building details you provide. It is not a formal survey, and the final price may change if a site visit reveals conditions that affect installation (for example, unusually long pipe runs or difficult access).
• All prices are shown in pounds sterling and include VAT unless stated otherwise.
• Domestic air conditioning installations may qualify for the 0% VAT rate under the UK Energy Saving Materials scheme; commercial and industrial installations do not, and standard-rate VAT applies.
• Promotional discounts are applied to the order subtotal before VAT, and cannot be combined.

Orders and payment

• Placing an order is an offer to buy, which we accept when we confirm your order.
• For full installations, we normally take a deposit at booking, with the balance due on completion. For supply-only orders, payment is taken in full before dispatch.
• Payments are processed securely by our payment provider; we do not store your payment details.

Supply-only orders and F-Gas compliance

UK law requires that only an F-Gas certified engineer handles refrigerant in an air conditioning system. For supply-only orders, you confirm that a suitably F-Gas certified installer will carry out the installation, and you agree to provide their details so we can verify their registration before dispatch. We reserve the right to decline a supply-only order if we cannot verify a valid F-Gas registration.

Your right to cancel

If you are a consumer ordering online or by phone, you normally have 14 days from the day after you receive your order (or, for installation services, from the day you place the order) to cancel under the Consumer Contracts Regulations 2013, unless you have asked us to start work sooner. Once installation work has begun at your request, you may lose the right to a full refund for work already carried out. To cancel, contact us at mail@refreshcooling.co.uk.

Warranty and installation standards

Equipment is covered by the manufacturer’s warranty. Installations we carry out are performed by REFCOM F-Gas certified engineers in line with current UK building and electrical regulations. Any installation defect should be reported to us as soon as you become aware of it.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our liability to you for losses arising from your order is limited to the amount you paid for that order.

Governing law

These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.